Blackhawk Network

Bro, Black Hawk Network is the most unimaginably frustrating company one ever has to deal with in regards to problems with your gift cards purchased from this company. My elderly Father bought me 2 $250 virtual Visa gift cards and sent them to my email address to help me with making my rent this month.

Apparently there are phishing thieves lurking on Black Hawk Networks Giftcards.com website because my Fathers computer was virtually hacked and the 2 virtual Visa gift cards he originally ordered to be sent to my email address as the recipient was fraudulently changed by online thieves to an entirely different and completely unknown email address after his order was placed! How does that even happen?! My Father is old and isnt the most tech savvy individual so he asked me to help facilitate a dispute for his order which unfortunately I have been dealing with this god awful Black Hawk Network company for over 2 miserable weeks. Heres how Black Hawk Network completely FAILS at protecting Americans money: No phone number is ever displayed easily on their websites for help to speak to an actual person to even POSSIBLY get your disputes with the company resolved; One must take an additional step and research on Google what Black Hawk Networks telephone customer service is before you can actually even begin the process of getting your deserved compensation from this company.

THEN, Black Hawk Network throws you into a pitless and ever so endless circle of constant back and forth with its customer service representatives, who are of course outsourced Filipino and Spanish telephone workers (because why would a large company like Black Hawk Network ever decide to hire expensive American workers to do the job-Typical evil conglomerate were dealing with here) who show absolutely no sympathy for any situation brought to their attention, and who also majority of the time run off mundane telephone scripts and do not have the ability to truly grasp the understanding of what it is that youre talking about if you have a slightly more intricate issue than their English communicating skills are not competent enough to properly articulate in order to provide accurate and effective help to you (which is my situation, apparently). As this is the issue with my particular situation, I have been in a *** hole of countless calls to customer service representatives in the dispute department who have absolutely no capability in resolving anything, countless emails from barely understanding customer service representatives and so therefore contain nothing but barely helpful customer service solutions and countless repeated attempts to explain to customer service reps that Ive already submitted the required documents you outlined in your email and it just goes on and on and on and on and Im just about ready to file legal suite because $500 is a lot of money and Ive had it with this god forsaken company. How many times do you need me to submit my ID, along with my selfie holding my ID, along with my receipt and proof of order purchase??? HOW MANY TIMES, BLACK HAWK NETWORK?!?!?

This is RIDICULOUS. My Father is an elderly, 90% disabled MINORITY Vietnam War Veteran, Gulf War Veteran, and U.S.

Marine Corps Retiree; My Father is supposed to be PROTECTED under the Servicemembers Civil Relief Act (SCRA) and he has special protection set in place to be PROTECTED against consumer financial purchases by financial services and entities such as this very sad Black Hawk Network company. I will file a lawsuit against this company before the end of next week if our gift cards are not received please mark my words, Black Hawk Network.

To whom it may concern, my name is Ken Wright, and I live in Maricopa, AZ. I bought a gift card from the Bashas store in Maricopa, and I paid for it ($350.00).

I went home to activate it, and somehow it already showed a balance of $4.25 (from the $350 I just put on). I contacted Bashas, and they said I needed to contact the gift card company. When I did, they told me to contact Blackhawk Network so that I could get reimbursed for the money I didn't spend. They told me that I needed to send in a picture of my license and body pictures, and if I don't within 10 days, then it would be considered resolved and closed.

I asked Blackhawk if there was any way besides me sending in my personal info, and they just blew me off. So be careful of purchasing gift cards from Bashas/Maricopa with the company Blackhawk Network that sells the gift cards.

I opened and used my gift card at Bath and Body Works in Easton, PA, on July 6, 2025, and spent $68.18 of a $200 Blackhawk Network Mastercard gift card. I opened and used this gift card, and now someone stole the information from that card, registered it under their name, and spent the remainder of the gift card minus 2 cents.

When I log in to check the balance, it is shown to have been spent on a PayPal account *VINAYG11423. I'm very sad because that gift card was from my children. I needed all to be aware of this because these cards are not to be trusted.

Not to mention their customer service doesn't even exist for something like this. Just horrible.

Do not trust BHN or use their products, if possible, including Tango cards. I had a class action settlement and received one of their gift cards, which did not work.

They requested a lot of personal identifying information to prove that I was the cardholder, which is fine, but they do not use a secure system for customers to upload such documents as a driver's license and other personal information. And then after they 'revalidated' my card, I couldn't use it. Ironically, it was declined when I tried to buy a Nordstrom gift card, and guess who handles those gift cards - BHN. They denied their own gift card as payment.

Avoid at all cost. They delay, deny, defend even when they are wrong.

This is unbelievable. I already submitted a review, but now I have to experience the trauma again by recounting the ordeal.

Last month, my husband's cousin was killed in a tragic car accident. His wife, who has MS, was in the passenger seat and critically injured. She is currently in rehab learning to walk again. Their only child lives abroad and flew home to see his mother and manage all necessary arrangements.

He left his new wife and small child, and his job, to stay in the states as long as needed. During this time, he had to rent a car, eat, and drive back and forth to the hospital, etc. This is what the gift card was for - to offset some of his unexpected expenses. It was not a 'present', but a necessity to assist our family member at the most difficult time in their life!

Here's what happened: In mid-September, I purchased a $150 eVisa gift card from Giftcards.com, as recommended on the Visa website. I was hoping to purchase directly from Visa, but this was not an option available. I went to the Giftcards.com website and purchased a $150 card. I was given the option to upload a photo, so I chose to do so.

However, it was immediately rejected because it didn't meet the specifications. I then resized the photo to meet their specifications and proceeded with another upload. The purchase was made (or so I thought) using PayPal. A little while later I received an email saying '[My Refund of $155.95 USD from Blackhawk Network Holdings, Inc...

is on the way!' - no reason offered. So, I let things settle in my bank account and tried again to purchase the gift card, except this time I used one of the images from their website and wrote a nice message to the recipient. One week later, the electronic gift card was sent to the recipient. The only reason I know this is because I hadn't heard from the recipient so I emailed BHN.

Their response was that it had been sent but there was no message. I spent so much time trying to make this a personal transaction because the options were offered, and it was a complete failure. I contacted the recipient to let them know we had sent the gift card. But, by that time, he had flown back to his home country and hadn't been able to use it.

I am furious with BHN. When I contacted them via email once more, it took an entire month to get an acknowledgement of failure and an apology. They offered to refund my purchase - which meant when the recipient went to use the card it would be rejected. Uh, no.

Then they offered to replace it with a Mastercard. No. The acknowledgement and the apology would have to suffice. BHN added insult to injury, salt to the wound, gasoline to the fire, etc., by promising a supervisor would call me and didn't.

Finally, after one month, I received a phone call providing me with closure to a traumatic ordeal.

If you need to get a gift card to someone, buy and mail it, do not use Giftcards.com. Their photo upload option failed, their personalization via message option failed, their execution (getting the card to the recipient in a timely manner) failed, and their customer service failed repeatedly to resolve my issues.