Brook B Yjo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scammers who don’t pay what is legally yours

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Miss-mailed my rebate & refuses to resend b/c my license doesn't show my PO Box. Customer service is abhorrent, and I hope this company burns for their evilness.
View full review
Loss:
$40
Cons:
  • Every policy they implement to screw over the hard working person

Preferred solution: Full refund

User's recommendation: Avoid at all costs!

Company responded
Chicken a

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Payment transfer gone terribly wrong and company just plays dumb even with evidence. Has to be by design to pocket money from people who don't keep pursing the dispute which is up to 90 days.

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Blackhawk Network - Payment transfer gone terribly wrong and company just plays dumb even with...
Blackhawk Network - Payment transfer gone terribly wrong and company just plays dumb even... - Image 2

I was attempting to buy something that exceeded the value of the $50 MyPrepaidCenter card I had and it wasn't letting me split the payment. So I transferred money TO the card and it got tagged as a purchase so I lost $25 from my PayPal balance and $24.56 from their card instantly.

Took a week just to get the $24.56 back and they were unwilling to do a 3 way call with PayPal or contact them directly until yesterday. The woman was surprised or playing surprised even though I had already provided evidence of this happening yet the agents kept stating I never replied to their emails. Their normal dispute window is up to 90 days too. Even on the 3 way call PayPal the more trust worthy company by far told them it shouldn't have allowed the Payment to go through and either gave an error message or get reverted quickly.

If you look up Blackhawk Network and all their inquisitions its all for gift card rewards sites and they make billions in revenue yearly. Every agent says something entirely different and at this point it almost seems entirely by design. The average person won't keep replying for up to 90 days to get a dispute resolved especially when their agents even specialists play dumb and keep pretending they never got your response. Look up every company owned by Blackhawk Network who is owned by Lake Silver and avoid them at all costs.

Their reviews are entirely mostly negative but clearly they do not care about scamming people or at the very minimum dragging things out so long while pretending to help you to increase the odds of keeping your money. They also brag about having a 45% dispute ended in 30 days figure but never would give any details about how about 60 or 90 days. Obviously cherry picking a number and agents are trained to say that I heard it dozens of times and its not even a good number to be proud of. I'd be embarrassed to state that as a positive thing as a company.

Look up their reviews on any website almost universally negative. They only invest in gift card companies too so I guess the scam/fraud/steal your money business for prepaid gift cards is good business at billions a year in revenue.

View full review
Loss:
$50
Cons:
  • Take your money and wont return it

Preferred solution: Full refund

User's recommendation: Stay away from every company owned by Blackhawk Networks who is owned by Lake silver

1 comment
Blackhawk Network
Blackhawk Network Response

Thank you for contacting us regarding the bad experience you had with our products, we apologize if your experience was not 100% positive. Thank you for taking the time to contact us.

We appreciate your comments and suggestions, as we are always looking to improve upon the Gift card experience, we have contacted you via DM to learn more about the experience. For immediate assistance, you can also contact us at (469) 312-0084. Regards.

Elena Q. Blackhawk Network.

Company responded
Hamid J Cfj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stole the money from my gift card without any justifications

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I received a $25 gift card from a family member and once I tried to use it the available balance was 0 with no transaction listed, and after I called the customer service, they referred me to their website for explanations. This $3/month charge is simply fraudulent. I will do my best to leave as much as reviews on multimedia to warn people about this fraudulent activity
View full review
Loss:
$25
Cons:
  • Do not buy

Preferred solution: Full refund

User's recommendation: DO NOT BUY THE PERFECT GIFT CARD

1 comment
Blackhawk Network
Blackhawk Network Response

Hi Hamid, thank you for contacting Blackhawknetwork.com, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience.

Please contact us at 877.944.3822 to further assist you.

Regards, Jose G. Blackhawknetwork.com

Company responded
Anthony R Dhi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

BlackHawk and Amazon stole my $400

Amazon sold me BlackHawk gift cards that can't be activated. I needed $400 to be sent to a relative before they traveled.

Amazon Prime goofed up the ship date. Promised me the transaction was canceled on the phone so I purchased additional gift cards that were delivered the same day. Then the original gift cards arrived a day later. Asked Amazon for a refund, which they provided, then rescinded, saying gift-cards are non-refundable.

Protested with my CC company, who gave me credit while they investigated. Amazon would not budge. Decided I should activate the cards... and could not.

Dialed the 800 # and there was a recording saying BlackHawk was aware of a problem with gift cards purchased through Amazon and not activated at the time of purchase, and that Amazon had decided to refund all monies. Played that message for 7 Amazon reps. Still nothing. Filed a consumer complaint against Amazon in my home state and in WA.

Same response from Amazon customer service. Called BlackHawk and opened a claim. They say Amazon has to activate the cards. Amazon says they cannot.

So here I sit, with 2 companies pointing fingers at each other, out $400. Next step is to file a consumer complaint against BlackHawk.

If I do not get satisfaction, I will take them both to small claims. I already filed a complaint against Amazon with the Federal Trade Commission, and will do the same with BlackHawk.

View full review
Loss:
$400
Cons:
  • Terrible customer service

Preferred solution: Full refund

2 comments
Blackhawk Network
Blackhawk Network Response

Thank you for contacting us regarding the bad experience you had with our products, we apologize if your experience was not 100% positive. Thank you for taking the time to contact us.

We appreciate your comments and suggestions, as we are always looking to improve upon the Gift card experience, we have contacted you via DM to learn more about the experience. For immediate assistance, you can also contact us at (469) 312-0084. Regards.

Elena Q. Blackhawk Network.

Anthony R Dhi
reply icon Replying to comment of Blackhawk Network Response

I do not see your direct message.

View more comments (1)
Company responded
Lessly Mzz

FRAUD - Do not buy these gift cards

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SWe were gifted a $300 Visa Debit gift card. We had been saving it to use on a large item purchase.

When we went to use it at Lowes it was declined. I called the company and they told me that the card had a zero balance and that it was used to make a purchase at a Grocery Store in Las Vegas. I told them I am in California and have not been to Las Vegas and have never used the card. They told me the fraud department would get back to me.

They email me a few days later saying they will not reimburse me and that their terms are you must report fraud within 60 days of the transaction. How am I supposed to know that someone has made a fraudulent transaction??

View full review
Loss:
$300
Pros:
  • Responded
Cons:
  • Does not protect against fraud

Preferred solution: Full refund

User's recommendation: STAY AWAY FROM THESE GIFT CARDS

1 comment
Blackhawk Network
Blackhawk Network Response

Thank you for contacting us regarding the bad experience you had with our products, we apologize if your experience was not 100% positive. Thank you for taking the time to contact us.

We appreciate your comments and suggestions, as we are always looking to improve upon the Gift card experience, we have contacted you via DM to learn more about the experience. For immediate assistance, you can also contact us at (469) 312-0084. Regards.

Elena Q. Blackhawk Network.

Company responded
Jana P Tes

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They refused to issue check for a gift card that I can't use.

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The gift card has a pin that is eligible and you can't use it. I tried to get a refund but they claim I was sent a check . I never received a check and didn't cash it. THEY refuse to reissue a check. I dont believe them and I think they pocketed the money.
View full review
Loss:
$25
Pros:
  • No pros
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Don't buy gift cards

1 comment
Blackhawk Network
Blackhawk Network Response

Thank you for contacting us regarding the bad experience you had with our products, we apologize if your experience was not 100% positive. Thank you for taking the time to contact us.

We appreciate your comments and suggestions, as we are always looking to improve upon the Gift card experience, we have contacted you via DM to learn more about the experience. For immediate assistance, you can also contact us at (469) 312-0084. Regards.

Elena Q. Blackhawk Network.

Company responded
Anonymous
map-marker Lafayette, Indiana

Fraud

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I purchased a gift card from Meier for $200.00. The person I gifted tried to use it and it didn't work.

I called Meier and they said call Blackhawk who issues the cards that Meier offers for purchase. I was given a case number for the issue by Meier and calling Blackhawk was a run around. They transferred me to another person, then that person connected me to a foreign number who said they were not the right department and told me to call Meier customer service. I tried the online option.

It didn't recognize the card number at all. I called Meier again, and they said it was being looked into by Blackhawk. Also, the foreign number I was transferred to is the number on the gift card. ???

Never buying gift cards again from anywhere since they have no guarantee that they are redeemable. SOMEONE IS SCAMMING PEOPLE WITH GIFT CARD PURCHASES FROM THESE PEOPLE.

I will probably be just another person who gave away money to fraudulent people without knowing it, because I doubt my $200.00 will be refunded. Don't buy gift cards!

View full review
3 comments
Blackhawk Network
Blackhawk Network Response

Thank you for contacting us regarding the bad experience you had with our products, we apologize if your experience was not 100% positive. Thank you for taking the time to contact us.

We appreciate your comments and suggestions, as we are always looking to improve upon the Gift card experience, we have contacted you via DM to learn more about the experience. For immediate assistance, you can also contact us at (469) 312-0084. Regards.

Elena Q. Blackhawk Network.

Guest
reply icon Replying to comment of Blackhawk Network Response

BLACKHAWK NETWORK IS A FRAUD!!!

Guest
reply icon Replying to comment of Guest-2431573

Terrible company, they are only after your money. They blocked my card and keep asking to provide more and more documents to confirm my identity. Sure it's a fraud company stealing our hard earned money.

View more comments (2)
Company responded
Anonymous
map-marker Wichita, Kansas

Visa Debit Cards not valid after activation.

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Purchased Visa Debit Cards through Kroger. I activated the cards over the phone. The given website is not secure. After calling Visa USA, USBank, USBank Visa, and Kroger I am now sitting here with with 3 pieces of plastic with $0 value.
View full review

User's recommendation: Do not purchase Visa Debit Cards through the internet from your grocery chain. Blackhawk Network is affiliated with several large grocery chains using USBank.

1 comment
Blackhawk Network
Blackhawk Network Response

Thank you for contacting us regarding the bad experience you had with our products, we apologize if your experience was not 100% positive. Thank you for taking the time to contact us.

We appreciate your comments and suggestions, as we are always looking to improve upon the Gift card experience, we have contacted you via DM to learn more about the experience. For immediate assistance, you can also contact us at (469) 312-0084. Regards.

Elena Q. Blackhawk Network.

Company responded
Lakecia Red

Received $100 Blackhawk card but it doesn’t work

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Received this card from a friend and I have tried repeatedly to enter the card number and pin and I keep getting an error message, even though it shows I have a $100 balance. Phone number doesnt go through. Fraudulent company!
View full review
Loss:
$100
Cons:
  • Fraudulent and zero customer service

Preferred solution: Full refund

User's recommendation: Do not purchase these BlackHawk cards - they aren’t worth the cardboard they are printed on.

1 comment
Blackhawk Network
Blackhawk Network Response

Thank you for contacting us regarding the bad experience you had with our products, we apologize if your experience was not 100% positive. Thank you for taking the time to contact us.

We appreciate your comments and suggestions, as we are always looking to improve upon the Gift card experience, we have contacted you via DM to learn more about the experience. For immediate assistance, you can also contact us at (469) 312-0084. Regards.

Elena Q. Blackhawk Network.

Melissa S Gkn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Blackhawk Network is a scam.

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I submitted all the information to the company for funds that was stolen. They waited for two days and sent the same information. I figured them out immediately. Plan and simple, they are nothing but scammers.
View full review
Loss:
$100

Preferred solution: Full refund

User's recommendation: Never do business with them.

1 comment
Blackhawk Network

Thank you for contacting us regarding the bad experience you had with our products, we apologize if your experience was not 100% positive. Thank you for taking the time to contact us.

We appreciate your comments and suggestions, as we are always looking to improve upon the Gift card experience, we have contacted you via DM to learn more about the experience. For immediate assistance, you can also contact us at (469) 312-****. Regards.

Elena Q. Blackhawk Network.

Company responded
Christine A Okg

Double charged for 1 gift card

They double charged me and when i called they asked me to fax them the proof and the fax is not going through!! They suck!!
View full review
Loss:
$56
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: Beware don't use them

1 comment
Blackhawk Network
Blackhawk Network Response

Hi Christine, thank you for contacting Blackhawknetwork.com, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience.

Please contact us at 877.944.3822 to further assist you.

Regards, Bryan D. Blackhawknetwork.com

Company responded
Tina H Axz

Terrible product

I was given a$100 gift card. Sicker on front only indicated to register it if using online. Went shopping & card didn't work. Went online to check out why & registered the card only to find out my balance was $76 due to a monthly maintenance fee. This is robbery in my opinion. Will never recommend their products to anyone. Will actually discourage people from using gift cards. OD
View full review
Loss:
$24
Pros:
  • Nil
Cons:
  • Not worth the hassle

User's recommendation: Do Not Buy

1 comment
Blackhawk Network
Blackhawk Network Response

Thank you for contacting us regarding the bad experience you had with our products, we apologize if your experience was not 100% positive. Thank you for taking the time to contact us.

We appreciate your comments and suggestions, as we are always looking to improve upon the Gift card experience, we have contacted you via DM to learn more about the experience. For immediate assistance, you can also contact us at (469) 312-0084. Regards.

Elena Q. Blackhawk Network.

Company responded
Mehki Lvf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indianapolis, Indiana

Doesn't deserve a rating. Purchased gift card last year. Attempted to use it and all funds were gone to a purchase at Target. Nit my purchase. I have sent complaints to BlackHawk, BBb and FTC. No help

Updated by user Nov 05, 2023

I purchased a card a while back and the amount was immediately used for a purchase at Target not by me. It was fraudently used. I complained to you, the BBB and FFTCwuth no results.

Original review Nov 03, 2023
Fraudulent use of my card. This is my second complaint about same issue and same card.

Just got your typical rehearsed response. Be nice if you all found real jobs with some integrity instead of stealing from those who work hard.

You shouldn't be in business. Advising that people do not do business with you.
View full review

User's recommendation: DO NOT DO BUSINESS with BLACKHAWK. CHECK GIFT CARD BEFORE PURCHASING TO BE SURE BH NAME IS NOT ON IT. YOUR FUNDS WILL BE STOLEN AND THEY WILL DO NOTHING!!!

2 comments
Blackhawk Network
Blackhawk Network Response

Thank you for contacting us regarding the bad experience you had with our products, we apologize if your experience was not 100% positive. Thank you for taking the time to contact us.

We appreciate your comments and suggestions, as we are always looking to improve upon the Gift card experience, we have contacted you via DM to learn more about the experience. For immediate assistance, you can also contact us at (469) 312-0084. Regards.

Elena Q. Blackhawk Network.

Guest

I was *** out of $400 from Sephora card. As soon as I bought the card I checked it out and it was already used.

The pin was intact and was Not messed with. I am posting this information to all the news media both TV and radio stations.

View more comments (1)
Company responded
Lona Dsp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor service

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The fact that the money sent is still pending and hasnt been delivered to the destination it says 48-72. Its been sitting there untouched a whole week! I want a refund
View full review
Loss:
$30

Preferred solution: Full refund

User's recommendation: RUN

1 comment
Blackhawk Network
Blackhawk Network Response

Thank you for contacting us regarding the bad experience you had with our products, we apologize if your experience was not 100% positive. Thank you for taking the time to contact us.

We appreciate your comments and suggestions, as we are always looking to improve upon the Gift card experience, we have contacted you via DM to learn more about the experience. For immediate assistance, you can also contact us at (469) 312-0084. Regards.

Elena Q. Blackhawk Network.

Company responded
Anonymous
map-marker Brisbane, Queensland

Scammers

Stole cash from my savings account making out it was via a gift card, get that company out of Australia, they are liars & scammers Blackhawk so called company are Scammers
View full review
1 comment
Blackhawk Network
Blackhawk Network Response

Thank you for contacting us regarding the bad experience you had with our products, we apologize if your experience was not 100% positive. Thank you for taking the time to contact us.

We appreciate your comments and suggestions, as we are always looking to improve upon the Gift card experience, we have contacted you via DM to learn more about the experience. For immediate assistance, you can also contact us at (469) 312-0084. Regards.

Elena Q. Blackhawk Network.

Company responded
Kynnadi Mep

Gift card has no money on it. Fraudulent! Blackhawk

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Blackhawk Network - Gift card has no money on it. Fraudulent! Blackhawk

My daughter received 3 50$ gift cards for her 13th birthday and NOT ONE of them worked for her. She was so disappointed.

After my mother in law heard about this she shared with me the same thing happened at her office. They received these gift cards for holiday gifts and same thing. THEY DO NOT WORK! When I spoke to customer service they try to blame on the store that sold them to you, saying they didnt add the money to the card at purchase.

You have to have the receipt and contact the person who gave them to you.

This is ridiculous. Its not an accident that so many of them gifted from different people and different places of purchase all dont work?!

View full review
Loss:
$150
Cons:
  • Getting ripped off

Preferred solution: Full refund

User's recommendation: Do not buy these gift cards!

2 comments
Guest

Yes correctly said. I am too a victim. I lost CAD 89.09.

Blackhawk Network
Blackhawk Network Response

Thank you for contacting us regarding the bad experience you had with our products, we apologize if your experience was not 100% positive. Thank you for taking the time to contact us.

We appreciate your comments and suggestions, as we are always looking to improve upon the Gift card experience, we have contacted you via DM to learn more about the experience. For immediate assistance, you can also contact us at (469) 312-0084. Regards.

Elena Q. Blackhawk Network.

View more comments (1)

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