Blackhawk Network
Blackhawk Network Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Blackhawk Network has 1.5 star rating based on 115 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Ripped off, Close to home.
Cons: Customer service, Fraud, No one cares.Recent recommendations regarding this business are as follows: "Avoid at all costs!", "DO NOT BUY THE PERFECT GIFT CARD", "Beware don't use them", "Do not purchase Visa Debit Cards through the internet from your grocery chain. Blackhawk Network is affiliated with several large grocery chains using USBank.", "Never do business with them.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Blackhawk Network has 1.5 star rating based on 115 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Ripped off, Close to home.
Cons: Customer service, Fraud, No one cares.Recent recommendations regarding this business are as follows: "Avoid at all costs!", "DO NOT BUY THE PERFECT GIFT CARD", "Beware don't use them", "Do not purchase Visa Debit Cards through the internet from your grocery chain. Blackhawk Network is affiliated with several large grocery chains using USBank.", "Never do business with them.".
Most users ask Blackhawk Network for the refund as a solution to their issues.
Consumers are not pleased with Location and Turnaround Time. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammers who don’t pay what is legally yours
- Every policy they implement to screw over the hard working person
Preferred solution: Full refund
User's recommendation: Avoid at all costs!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment transfer gone terribly wrong and company just plays dumb even with evidence. Has to be by design to pocket money from people who don't keep pursing the dispute which is up to 90 days.
I was attempting to buy something that exceeded the value of the $50 MyPrepaidCenter card I had and it wasn't letting me split the payment. So I transferred money TO the card and it got tagged as a purchase so I lost $25 from my PayPal balance and $24.56 from their card instantly.
Took a week just to get the $24.56 back and they were unwilling to do a 3 way call with PayPal or contact them directly until yesterday. The woman was surprised or playing surprised even though I had already provided evidence of this happening yet the agents kept stating I never replied to their emails. Their normal dispute window is up to 90 days too. Even on the 3 way call PayPal the more trust worthy company by far told them it shouldn't have allowed the Payment to go through and either gave an error message or get reverted quickly.
If you look up Blackhawk Network and all their inquisitions its all for gift card rewards sites and they make billions in revenue yearly. Every agent says something entirely different and at this point it almost seems entirely by design. The average person won't keep replying for up to 90 days to get a dispute resolved especially when their agents even specialists play dumb and keep pretending they never got your response. Look up every company owned by Blackhawk Network who is owned by Lake Silver and avoid them at all costs.
Their reviews are entirely mostly negative but clearly they do not care about scamming people or at the very minimum dragging things out so long while pretending to help you to increase the odds of keeping your money. They also brag about having a 45% dispute ended in 30 days figure but never would give any details about how about 60 or 90 days. Obviously cherry picking a number and agents are trained to say that I heard it dozens of times and its not even a good number to be proud of. I'd be embarrassed to state that as a positive thing as a company.
Look up their reviews on any website almost universally negative. They only invest in gift card companies too so I guess the scam/fraud/steal your money business for prepaid gift cards is good business at billions a year in revenue.
- Take your money and wont return it
Preferred solution: Full refund
User's recommendation: Stay away from every company owned by Blackhawk Networks who is owned by Lake silver
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStole the money from my gift card without any justifications
- Do not buy
Preferred solution: Full refund
User's recommendation: DO NOT BUY THE PERFECT GIFT CARD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBlackHawk and Amazon stole my $400
Amazon sold me BlackHawk gift cards that can't be activated. I needed $400 to be sent to a relative before they traveled.
Amazon Prime goofed up the ship date. Promised me the transaction was canceled on the phone so I purchased additional gift cards that were delivered the same day. Then the original gift cards arrived a day later. Asked Amazon for a refund, which they provided, then rescinded, saying gift-cards are non-refundable.
Protested with my CC company, who gave me credit while they investigated. Amazon would not budge. Decided I should activate the cards... and could not.
Dialed the 800 # and there was a recording saying BlackHawk was aware of a problem with gift cards purchased through Amazon and not activated at the time of purchase, and that Amazon had decided to refund all monies. Played that message for 7 Amazon reps. Still nothing. Filed a consumer complaint against Amazon in my home state and in WA.
Same response from Amazon customer service. Called BlackHawk and opened a claim. They say Amazon has to activate the cards. Amazon says they cannot.
So here I sit, with 2 companies pointing fingers at each other, out $400. Next step is to file a consumer complaint against BlackHawk.
If I do not get satisfaction, I will take them both to small claims. I already filed a complaint against Amazon with the Federal Trade Commission, and will do the same with BlackHawk.
- Terrible customer service
Preferred solution: Full refund
FRAUD - Do not buy these gift cards
SWe were gifted a $300 Visa Debit gift card. We had been saving it to use on a large item purchase.
When we went to use it at Lowes it was declined. I called the company and they told me that the card had a zero balance and that it was used to make a purchase at a Grocery Store in Las Vegas. I told them I am in California and have not been to Las Vegas and have never used the card. They told me the fraud department would get back to me.
They email me a few days later saying they will not reimburse me and that their terms are you must report fraud within 60 days of the transaction. How am I supposed to know that someone has made a fraudulent transaction??
- Responded
- Does not protect against fraud
Preferred solution: Full refund
User's recommendation: STAY AWAY FROM THESE GIFT CARDS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey refused to issue check for a gift card that I can't use.
- No pros
- Customer service
Preferred solution: Full refund
User's recommendation: Don't buy gift cards
Fraud
I purchased a gift card from Meier for $200.00. The person I gifted tried to use it and it didn't work.
I called Meier and they said call Blackhawk who issues the cards that Meier offers for purchase. I was given a case number for the issue by Meier and calling Blackhawk was a run around. They transferred me to another person, then that person connected me to a foreign number who said they were not the right department and told me to call Meier customer service. I tried the online option.
It didn't recognize the card number at all. I called Meier again, and they said it was being looked into by Blackhawk. Also, the foreign number I was transferred to is the number on the gift card. ???
Never buying gift cards again from anywhere since they have no guarantee that they are redeemable. SOMEONE IS SCAMMING PEOPLE WITH GIFT CARD PURCHASES FROM THESE PEOPLE.
I will probably be just another person who gave away money to fraudulent people without knowing it, because I doubt my $200.00 will be refunded. Don't buy gift cards!
Visa Debit Cards not valid after activation.
User's recommendation: Do not purchase Visa Debit Cards through the internet from your grocery chain. Blackhawk Network is affiliated with several large grocery chains using USBank.
Received $100 Blackhawk card but it doesn’t work
- Fraudulent and zero customer service
Preferred solution: Full refund
User's recommendation: Do not purchase these BlackHawk cards - they aren’t worth the cardboard they are printed on.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBlackhawk Network is a scam.
Preferred solution: Full refund
User's recommendation: Never do business with them.
Double charged for 1 gift card
- Scam
Preferred solution: Full refund
User's recommendation: Beware don't use them
Terrible product
- Nil
- Not worth the hassle
User's recommendation: Do Not Buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Indianapolis, IndianaDoesn't deserve a rating. Purchased gift card last year. Attempted to use it and all funds were gone to a purchase at Target. Nit my purchase. I have sent complaints to BlackHawk, BBb and FTC. No help
I purchased a card a while back and the amount was immediately used for a purchase at Target not by me. It was fraudently used. I complained to you, the BBB and FFTCwuth no results.
Just got your typical rehearsed response. Be nice if you all found real jobs with some integrity instead of stealing from those who work hard.
You shouldn't be in business. Advising that people do not do business with you.
User's recommendation: DO NOT DO BUSINESS with BLACKHAWK. CHECK GIFT CARD BEFORE PURCHASING TO BE SURE BH NAME IS NOT ON IT. YOUR FUNDS WILL BE STOLEN AND THEY WILL DO NOTHING!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service
Preferred solution: Full refund
User's recommendation: RUN
Scammers
Gift card has no money on it. Fraudulent! Blackhawk
My daughter received 3 50$ gift cards for her 13th birthday and NOT ONE of them worked for her. She was so disappointed.
After my mother in law heard about this she shared with me the same thing happened at her office. They received these gift cards for holiday gifts and same thing. THEY DO NOT WORK! When I spoke to customer service they try to blame on the store that sold them to you, saying they didnt add the money to the card at purchase.
You have to have the receipt and contact the person who gave them to you.
This is ridiculous. Its not an accident that so many of them gifted from different people and different places of purchase all dont work?!
- Getting ripped off
Preferred solution: Full refund
User's recommendation: Do not buy these gift cards!
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Thank you for contacting us regarding the bad experience you had with our products, we apologize if your experience was not 100% positive. Thank you for taking the time to contact us.
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Elena Q. Blackhawk Network.